Transformation Policies

COVID-19: We aim to operate a COVID-19 safe service. Please see our full COVID 19 policy HERE

New clients: For your First appointment a 50% book fee must be paid.

Cancellation: Please be courteous & provide 48 hours cancellation notice or 50% will be charged to your salon account.

Day Spa’s: Please note all Day Spa bookings are confirmed at the point of booking and are non- transferable or refundable. These are exempt to our normal 48 hour cancellation policy.

Staff Members: Maybe Self-Employed and prices may vary as a result of a consultation

Reviews: Reviews are really important to us and if you have enjoyed your service we kindly ask you review us on one of the following platforms – Yell.com, Treatwell, Google or Facebook and get 10% off your next visit.

Complaints Policy: Our Complaints policy is online for our customers to view, we offer a non-refund policy and request any issues or concerns are brought to our attention on the day of service. We are always happy to redo anything you are not happy with and aim for 100% customer satisfaction.